Shipping and Returns
Shipping is free over $50!
We offer FREE shipping on orders of $50 or more, delivered across Canada.
All parcels are shipped via Canada Post Expedited Parcel Rate with ‘DO NOT SAFE DROP’ option selected. In the event that no one is available to receive the item, a delivery notice card will be left by Canada Post and the parcel may then be collected from the Canada Post location indicated on the card.
All orders require 3-5 business days of processing time to be picked, packed and prepared for shipping.
If you have any questions about the status of your order, please contact us.
Our goal at naturalcalm.ca is to ensure that you are totally satisfied with your shopping experience. We accept returns of unopened products up to 30 days after the date of purchase. Opened or used products or items marked as non-refundable/final sale are not within our return guidelines. Customer is responsible for return shipping. If you’re trying our products for the first time, we recommend buying a 226g/8oz bottle (the smaller size) or emailing us requesting free small sample sachets so you can try them. We usually have them available in our most popular flavours.