Shipping and Returns
DUE TO COVID-19, WE ARE NOT ABLE TO ACCEPT RETURNS OR PROVIDE REFUNDS ON PRODUCT SOLD DURING THIS TIME. WHEN THIS IS ALL OVER, WE WILL RETURN TO OUR POLICY. THANK YOU FOR UNDERSTANDING AND BE SAFE!
Shipping is free over $30!
We offer FREE shipping on orders of $30 or more, delivered across Canada.
All parcels are shipped via Canada Post Expedited Parcel Rate with ‘DO NOT SAFE DROP’ option selected. In the event that no one is available to receive the item, a delivery notice card will be left by Canada Post and the parcel may then be collected from the Canada Post location indicated on the card.
All orders require 1-2 business days of processing time to be picked, packed and prepared for shipping.
If you have any questions about the status of your order, please contact us.
Returns Are On US
Within 30 days of purchase, Natural Calm Canada will offer a product exchange or full refund if a customer is dissatisfied with our product in any way. The customer may be required to return product (at our expense), or the product label, to Natural Calm Canada to receive a refund or make an exchange and must provide proof of purchase. Please send us a message through the contact form to inquire regarding refunds.